Name: CVE-2013-4717: Improper Neutralization of Special Elements used in an SQL Command
Creator: Rapid7
Published: 2021-08-09T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2013-4717, CWE-89, CVSS 8.8, EPSS 0.01322

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

CVSS Details

CVSS 3.1 Base Score: 8.8
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Jul 30, 2024	Aug 9, 2021
Freebsd	—	Upgrade otrs	Dec 10, 2025	Jul 11, 2013
Suse	—	Upgrade otrs-docUpgrade otrs-itsmUpgrade otrs	Dec 12, 2013	Dec 10, 2013

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CVSS Details

Covered by Rapid7

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