In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
CVSS Details
- CVSS 3.0 Base Score: 6.5
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Dec 20, 2017 | Dec 8, 2017 |
| Freebsd | — | Upgrade otrs | Dec 31, 2017 | Dec 30, 2017 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Dec 8, 2017 |
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