Name: CVE-2017-16854: Exposure of Sensitive Information to an Unauthorized Actor
Creator: Rapid7
Published: 2017-12-08T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2017-16854, CWE-200, CVSS 6.5, EPSS 0.00358

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

CVSS Details

CVSS 3.0 Base Score: 6.5
CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Dec 20, 2017	Dec 8, 2017
Freebsd	—	Upgrade otrs	Dec 31, 2017	Dec 30, 2017
Ubuntu	—	No solution exists	Jun 26, 2025	Dec 8, 2017

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CVSS Details

Covered by Rapid7

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