Name: CVE-2019-12497: Exposure of Sensitive Information to an Unauthorized Actor
Creator: Rapid7
Published: 2019-06-17T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2019-12497, CWE-200, CVSS 5.3, EPSS 0.01803

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

CVSS Details

CVSS 3.1 Base Score: 5.3
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Jun 12, 2019	Jun 12, 2019
Suse	—	Upgrade otrs-docUpgrade otrsUpgrade otrs-itsm	Apr 26, 2020	Jun 17, 2019
Ubuntu	—	No solution exists	Jun 26, 2025	Jun 17, 2019

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CVSS Details

Covered by Rapid7

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