An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
CVSS Details
- CVSS 3.1 Base Score: 6.5
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
- CVSS 3.0 Base Score: 2.7
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | debian-upgrade-otrs2 | Aug 15, 2019 | Aug 15, 2019 | |
| Suse | — | suse-upgrade-otrssuse-upgrade-otrs-docsuse-upgrade-otrs-itsm | Apr 26, 2020 | Aug 21, 2019 |
| Ubuntu | ubuntu-upgrade-otrs2 | Nov 19, 2024 | Aug 21, 2019 |
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