An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVSS Details
- CVSS 3.1 Base Score: 5.4
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Sep 5, 2023 | Mar 19, 2020 |
| Suse | — | Upgrade otrs-itsmUpgrade otrs-docUpgrade otrs | Apr 26, 2020 | Mar 19, 2020 |
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