Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
CVSS Details
- CVSS 3.1 Base Score: 5.3
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Sep 5, 2023 | Dec 5, 2019 |
| Suse | — | Upgrade otrsUpgrade otrs-docUpgrade otrs-itsm | Apr 26, 2020 | Dec 5, 2019 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Dec 5, 2019 |
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