Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects:

* OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

CVSS Details

CVSS 3.1 Base Score: 8.2
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N)

Prioritise with Active Threat Intelligence

With curated Threat Intelligence, you can see which vulnerabilities truly put you at risk, prioritize what matters most, and act before attackers do.

Explore Intelligence Hub

MDR Buyer's Guide

Global Threat Landscape Report

Grow your business

CVSS Details

Prioritise with Active Threat Intelligence

MDR Buyer's Guide

Global Threat Landscape Report

Grow your business

CVE-2024-43444: Insertion of Sensitive Information into Log File

CVSS Details

Prioritise with Active Threat Intelligence