osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
CVSS Details
- CVSS 3.1 Base Score: 6.1
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N)
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