An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.
This issue affects OTRS:
* 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
CVSS Details
- CVSS 3.1 Base Score: 5.7
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N)
Prioritise with Active Threat Intelligence
With curated Threat Intelligence, you can see which vulnerabilities truly put you at risk, prioritize what matters most, and act before attackers do.
Explore Intelligence Hub