Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
CVSS Details
- CVSS 3.1 Base Score: 6.5
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Jul 30, 2024 | Feb 21, 2020 |
| Freebsd | — | Upgrade otrs | Dec 10, 2025 | May 23, 2013 |
| Suse | — | Upgrade otrsUpgrade otrs-docUpgrade otrs-itsm | Dec 12, 2013 | Dec 10, 2013 |
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