SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Sysaid Help Desk | — | Upgrade SysAid Help Desk to the latest version | Apr 2, 2025 | Jun 8, 2015 |
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