An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
CVSS Details
- CVSS 3.1 Base Score: 4.3
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | debian-upgrade-otrs2 | Jun 12, 2019 | Jun 12, 2019 | |
| Suse | — | suse-upgrade-otrssuse-upgrade-otrs-docsuse-upgrade-otrs-itsm | Apr 26, 2020 | Jun 17, 2019 |
| Ubuntu | no-fix-ubuntu-package | Jun 26, 2025 | Jun 17, 2019 |
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