Name: CVE-2019-18179: Undefined Security Weakness
Creator: Rapid7
Published: 2020-01-06T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2019-18179, CVSS 4.3, EPSS 0.01594

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

CVSS Details

CVSS 3.1 Base Score: 4.3
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
CVSS 3.0 Base Score: 3.5
CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Jan 2, 2020	Jan 2, 2020
Suse	—	Upgrade otrsUpgrade otrs-docUpgrade otrs-itsm	Apr 27, 2020	Jan 6, 2020
Ubuntu	—	No solution exists	Jun 26, 2025	Jan 6, 2020

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CVSS Details

Covered by Rapid7

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