An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVSS Details
- CVSS 3.1 Base Score: 4.3
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
- CVSS 3.0 Base Score: 3.5
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Jan 2, 2020 | Jan 2, 2020 |
| Suse | — | Upgrade otrs-docUpgrade otrsUpgrade otrs-itsm | Apr 27, 2020 | Jan 6, 2020 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Jan 6, 2020 |
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