Name: CVE-2019-9752: Improper Neutralization of Input During Web Page Generation
Creator: Rapid7
Published: 2019-03-13T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2019-9752, CWE-79, CVSS 5.4, EPSS 0.00612

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

CVSS Details

CVSS 3.1 Base Score: 5.4
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Mar 20, 2019	Mar 13, 2019
Suse	—	Upgrade otrs-docUpgrade otrs-itsmUpgrade otrs	Apr 26, 2020	Mar 13, 2019
Ubuntu	—	No solution exists	Jun 26, 2025	Mar 13, 2019

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CVSS Details

Covered by Rapid7

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