Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
CVSS Details
- CVSS 3.1 Base Score: 5.7
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N)
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