We have provided a hyperlink to the Migration Request that will bring you to our Technical Support Portal. Once you have authenticated here, you will be presented with a short questionnaire to submit a migration ticket. Upon submitting a ticket to migrate from Nexpose to InsightVM, your Customer Success Manager will be immediately alerted. Your CSM will work with you to review the process and details of the upgrade.
We’ve composed a video walking through the migration and highlighting some key differences. Additional documentation can be found here: https://www.rapid7.com/cx/nexpose-to-ivm-migration/1/
Migrating from Nexpose to InsightVM means that customers are governed by the Terms of Service rather than the EULA. Upon migration, customers are required to click that they accept the Terms of Service as the contractual terms governing their use of and access to the Insight Platform. These terms represent the move to a cloud-based offering and subscription licensing. This may have implications for your internal budgeting process (i.e. whether you use cap-ex or op-ex). Otherwise, the upgrade itself is free for current customers, and previous renewal rates are carried over to the new subscription.
Once the details of the migration are reviewed and accepted by your organization, it will take roughly 10 business days to provide a new product key. The product key is stalled in your current instance of Nexpose and will only take minutes to benefit from the new features and functionality of InsightVM.
Once we have determined that all steps are taken care of for your migration, you will receive a new license key for InsightVM. Converting products with your new product key is simply done by navigating to Administration > Global and Console Settings > Console (Administer) > Licensing (Activate a New License) in your Nexpose installation.
Once the InsightVM product key has been applied to your license, you must make the changes referenced below to benefit from all that InsightVM offers. Once these steps are taken, the additional features within InsightVM will appear within your console.
We have a great public-facing document covering the specifics of the Insight platform as a whole: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-platform-cloud-security-overview.pdf
More information regarding our security controls can be found on our trust website here: https://www.rapid7.com/trust/
This public facing page, among the rest of our InsightVM specific guides, covers the security of the different communication mediums of the application: https://insightvm.help.rapid7.com/docs/application-encryption-types
Your Customer Success Manager and Account Executives are a great resource for follow up information. We recommend that you submit the request to migrate referenced in the initial FAQ question and, in that ticket, feel free to ask any questions that you would like. We will address the questions before any actual migration occurs.