In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
CVSS Details
- CVSS 3.0 Base Score: 8.8
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Jun 11, 2017 | Jun 9, 2017 |
| Suse | — | Upgrade otrsUpgrade otrs-docUpgrade otrs-itsm | Jun 16, 2017 | Jun 9, 2017 |
| Ubuntu | — | Upgrade otrs2 | Nov 19, 2024 | Jun 12, 2017 |
Prioritise with Active Threat Intelligence
With curated Threat Intelligence, you can see which vulnerabilities truly put you at risk, prioritize what matters most, and act before attackers do.
Explore Intelligence Hub