In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
CVSS Details
- CVSS 3.0 Base Score: 8.8
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | debian-upgrade-otrs2 | Jun 11, 2017 | Jun 9, 2017 | |
| Suse | — | suse-upgrade-otrssuse-upgrade-otrs-docsuse-upgrade-otrs-itsm | Jun 16, 2017 | Jun 9, 2017 |
| Ubuntu | ubuntu-upgrade-otrs2 | Nov 19, 2024 | Jun 12, 2017 |
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