In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Oct 15, 2018 | Sep 27, 2018 |
| Suse | — | Upgrade otrs-itsmUpgrade otrsUpgrade otrs-doc | Oct 5, 2018 | Sep 27, 2018 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Sep 28, 2018 |
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