An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.
CVSS Details
- CVSS 3.1 Base Score: 6.1
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Jul 30, 2024 | Apr 16, 2023 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Apr 16, 2023 |
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