Name: CVE-2018-17883: Improper Neutralization of Input During Web Page Generation
Creator: Rapid7
Published: 2023-04-15T00:00:00.000Z
License: https://www.rapid7.com/legal/website-terms-of-use/
Keywords: CVE, CVE-2018-17883, CWE-79, CVSS 6.1, EPSS 0.00691

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

CVSS Details

CVSS 3.1 Base Score: 6.1
CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N)

Covered by Rapid7

Product	Vendor Advisory	Solution File	Added	Published
Debian	—	Upgrade otrs2	Jul 30, 2024	Apr 16, 2023
Ubuntu	—	No solution exists	Jun 26, 2025	Apr 16, 2023

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CVSS Details

Covered by Rapid7

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