Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
CVSS Details
- CVSS 3.1 Base Score: 4.8
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Feb 19, 2019 | Nov 11, 2018 |
| Suse | — | Upgrade otrsUpgrade otrs-docUpgrade otrs-itsm | Dec 8, 2018 | Nov 11, 2018 |
| Ubuntu | — | No solution exists | Jun 26, 2025 | Nov 11, 2018 |
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