Last updated at Wed, 27 Dec 2023 17:53:47 GMT

At Rapid7, we are constantly improving InsightAppSec and tCell with the goal of making our customers' lives easier. Over the last few months alone, we've improved the way your team structures permissions, integrated with Microsoft's .Net 6.0, and automated authentication to make scan after scan more seamless and efficient. Yeah, you could say we're obsessed.

So it should come as no surprise that we're announcing a brand-new integration with ServiceNow to make it easier to create tickets for vulnerability scans and remediation across your security and development teams.

A perfect match

ServiceNow needs no introduction. It is the leader in IT service management (ITSM) vendors, according to the Gartner Magic Quadrant, and has a huge share of the ITSM market. Companies use ServiceNow for triaging, prioritizing, and tracking everything from development tasks, to system performance, to security. It's the big dog in the space, and with this new integration, InsightAppSec works seamlessly within the system your company already uses for IT service management.

InsightAppSec for ITSM is now available right in the ServiceNow app store and can be enabled quickly, easily, and (crucially) at no additional cost to you!

What it means for your team

Here are a few ways InsightAppSec and ServiceNow will make your and your team's lives better:

  • Better teaming: Drive visibility, prioritization, and remediation of vulnerabilities across IT, Sec, and DevOps teams.
  • Faster remediation: Selected vulnerabilities are sent from InsideAppSec to ServiceNow as a new ticket. Users can then update the tickets within ServiceNow and the status changes automatically update within InsightAppSec. For example, a resolved status in ServiceNow will automatically update the vulnerability to "Remediated" in IAS.
  • Quick and easy setup: Yes, we mentioned this before, but it is just so dang easy. Add InsightAppSec directly from the ServiceNow app store, and configure and maintain it in a workflow similar to those of other ServiceNow integrations.

And this is just the beginning. We're already looking at ways to integrate InsightAppSec with ServiceNow to make coordination across both platforms as simple as can be. Because when everything works together seamlessly, your company is safer and more efficient, and your security and development teams work better together.

If you would like to learn more about how InsightAppSec is integrating with ServiceNow, check out this video demonstration.


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